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Legal Terms Before You Open Your Account

Clear Legal terms help you know how your account, wallet records and device access are handled before you open an account with liga ciputra.

Account termsData request pathCookie controlsDANA OVO GoPay QRIS
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liga ciputra Legal Terms Before You Open Your Account
CONTACT ROUTES

Reach Us About Legal Requests

Fast Legal help depends on sending the right proof the first time. Use our live chat inside the account area for urgent access questions, or email our support desk when you need a written trail. We answer account and Legal messages daily from 09:00 to 23:00 WIB. For data changes, wallet questions or cookie concerns, include your registered phone number, payment method name and the date of the session so we can trace the right record.

Team online

Live chat

Open the account menu, choose Help, then select Legal request. We ask for your registered phone number and the issue type before the chat starts, so our team can check the correct record.

Email trail

Send written requests to [email protected] with your account name, payment rail and request reason. Email is better when you need a dated answer about data access, correction or account closure.

Payment proof

For DANA, OVO, GoPay or QRIS disputes, attach the receipt image and transaction time. We compare it with wallet logs before we explain the Legal record tied to your account.

DATA HANDLING

How We Handle Your Legal Data

Legal care is not only a policy page; it is how we treat your account record each day.

Account records

We store the name, phone number and login details you provide so we can identify your account. When you request a change, we may ask for the last payment rail used.

Wallet evidence

DANA, OVO, GoPay and QRIS references help us trace deposits, withdrawals and failed payment attempts. We use those records to answer disputes, not to publish your activity.

Cookie choices

Cookies help keep your session active and remember basic site preferences. You can clear them through Android Chrome settings or iPhone Safari settings, then sign in again with your account details.

Security checks

If we see a new device, repeated failed logins or a wallet mismatch, we may pause a sensitive account action until you confirm control through support or profile verification.

Retention periods

We keep account, payment and support records only for operational, Legal and dispute reasons. Some records may remain after closure when they are needed for payment tracing or law-based requests.

Change requests

You can ask us to correct account details, explain stored data or close access. Use live chat for quick routing, then email if the matter needs a written response.

Legal Questions Before You Join

These answers cover the Legal questions we hear before you create or update an account. They explain what we check, what you can request, and how payment records connect to account control. If your issue involves a live wallet transaction, send the receipt and time stamp first so we can answer with the right account context rather than asking you to repeat details later.

You agree to provide accurate account details, use payment methods you control and follow access rules where local law permits. We may verify your phone number, wallet trail or device session before sensitive changes.

Yes. Send a request through live chat or email with your registered phone number. We can explain account details, wallet references, cookie use and support records linked to your profile after verification.

Sign in, open the profile area and contact support from the Help path. We may ask for a recent DANA, OVO, GoPay or QRIS reference to confirm the account before editing details.

Payment records help us trace deposits, withdrawals, failed transfers and account ownership questions. We use DANA, OVO, GoPay and QRIS references for dispute handling, support checks and Legal record keeping.

Access and eligibility depends on local law. If a rule affects your account, we may restrict access, ask for verification or explain the available account options through our support channels.

You can request closure through live chat or email. We verify account control first, then process access removal while keeping records that may be needed for payment tracing or Legal obligations.

Cookies support login sessions and basic site settings. You can clear them in Android Chrome or iPhone Safari settings, but account records and payment logs remain handled through our Legal request process.

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